Warranty Policy

We always believed true service starts after your purchase arrives at your home, so your shopping process should be simple. All products in Mosorm are therefore backed by 30-day hassle-free returns and refunds, and all products have a 3-month warranty.

Our Warranty Includes:

• Manufacturing defects
• Failures or breakages that render a part or all of your product non-functional

Our Warranty DOES NOT COVER:

• Scratches, stains, or wear & tear
• Failures or breakages due to misuse, neglect, or intentional damage
• Lost or stolen items
• Unauthorized modifications or repairs

CLAIMS UNDER WARRANTY:

To make a warranty claim, you need to have purchased your Mosorm product through our website.

Got something that is broken and needs repair or replacement? Contact us at [email protected] with the following information:

• Pictures of the damaged parts and/or product or accessory
• Order number
• First & last name
• Full address (Street number/name, city, state, postal code)
• Email

If you have any further questions regarding the warranty on our products, please feel free to contact our friendly customer support team through the contact us at [email protected]